If you are not completely satisfied with your purchase from Roncatousa.com, you may return any unused merchandise with the original tags, parts and accessories in the original packaging within 30 days of delivery of the item. Please note that customized and SALE items cannot be returned or exchanged.
The customer is responsible for return shipping and insurance on returns, except when defective or incorrect products are accidentally sent.
In case you received an incorrect or damaged product, please contact us immediately at firstname.lastname@example.org so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
We recommend you insure the package and keep the shipping receipt on hand until credit is issued.
TO INITIATE THE RETURN PROCESS:
Contact our customer service at email@example.com and you will receive further instructions on where to send the item.
You can expect a full refund of the purchase price and applicable taxes, minus the shipping and handling costs within 30 days of receipt of your return in the same form of payment originally used for the purchase.